Frequently Asked Questions

1. How do I place a reservation?

You can place a reservation directly through our website by browsing our rental catalog and adding items to your cart. Once you’re ready, simply check out and you’ll receive a confirmation. You can also call or email us if you need help or prefer to book over the phone. 

2. How far in advance should I book my rental?

We recommend booking at least 2–4 weeks in advance, especially during peak seasons (spring through early fall). However, we’ll do our best to accommodate last-minute requests based on availability. Online reservations are restricted for orders less than 7 days out. Please call, email or complete our online contact form for last minute bookings.

3. Do you require a deposit?

Yes, we require a 10% deposit to secure your reservation. The remaining balance is due before delivery.

4. What is your cancellation policy?

Cancellations made at least 7 days before your event will receive a full refund of your deposit. Cancellations within 7 days may forfeit the deposit, but we’ll work with you to reschedule if possible.

5. Is there a minimum rental amount?

Yes, there may be a minimum order requirement depending on your location and the equipment being rented. Please contact us for details. Online orders of $100 or less are restricted.

6. What areas do you service?

We serve all of Long Island, New York, including Nassau and Suffolk counties. If you’re outside our standard service area, reach out and we’ll see if we can accommodate.

7. Do you deliver and pick up? Are there delivery fees?

Yes, we provide delivery and pickup for all rentals. Delivery is free for all orders in Nassau and Suffolk.

8. What happens if it rains or there’s bad weather?

Safety is our top priority. For inflatables and outdoor equipment, we may need to reschedule or cancel due to inclement weather. We offer weather-related rescheduling at no charge and flexible policies for rain-outs.

9. Do I need to be home for delivery and pickup?

We prefer that someone be present to confirm setup locations and sign paperwork. If you can’t be there, just let us know in advance and we’ll make arrangements.

10. How long is the rental period?

Most rentals are for a full day. We'll drop off your order before your event and will typically pickup the items the next day. We also offer weekend and multi-day rentals (multi-day discounts available)—just let us know your needs when booking. 

11. Do you set up and take down the equipment?

Yes! Our team will handle all setup and takedown of tents, inflatables, and other large equipment. We’ll make sure everything is safe and ready to go before your event starts.

12. What type of surface is needed for setup (grass, pavement, indoors)?

We can set up on grass, turf, concrete, asphalt, and indoors—just let us know ahead of time so we bring the right anchoring equipment. Grass is usually best for inflatables and tents.

13. Do you clean and sanitize your equipment?

Absolutely. All equipment is thoroughly cleaned and sanitized after each use, with extra attention to high-contact surfaces like inflatables and tables.

14. Do I need power or water access for inflatables or other equipment?

Most inflatables require access to a standard electrical outlet within 50–100 feet. Some items (like water slides or misting tents) may also require a hose connection. 

15. What if something gets damaged or broken during the event?

We understand accidents happen. Please notify us immediately if any item is damaged. In most cases, normal wear and tear is covered, but significant damage or negligence may result in additional charges. We also offer optional insurance coverage to give you peace of mind. 

16. Are you insured?

Yes, we are fully insured. We can also provide a Certificate of Insurance (COI) upon request if your venue requires one.

17. Do you offer package deals or discounts?

Yes! We offer bundle packages and discounts for larger events and multi-item rentals. Reach out for a custom quote.

18. Can I make changes to my order after booking?

Yes, changes can typically be made up to 3–5 days before your event, depending on availability. Just contact us as soon as possible to update your reservation.

19. What kind of events do you cater to (birthdays, weddings, corporate, etc.)?

We cater to all types of events—birthdays, weddings, school functions, corporate events, block parties, festivals, and more. If you’re planning it, we’ll help make it fun and stress-free.

20. How do I know what size tent or inflatable I need for my space or guest count?

We’re happy to help! Just provide us with your guest count and space dimensions, and we’ll recommend the right equipment. We also offer site checks if needed.